This year marks the launch of our first sustainability report. This document, which is a complementary source of information to our annual report, highlights the journey towards integrating our sustainability vision into our strategy and operations, and showcases our key actions aimed at embedding our role as a responsible and caring corporate citizen.
This report covers the initiatives of the MCB Group Limited for the period spanning 1 July 2018 to 30 June 2019, unless otherwise stated. Any information not pertaining to the perimeter and reporting period previously stated is clearly highlighted. On every matter considered in this document, MCB Group Limited strives to explains how it manages and tackles the issues through its policies, commitments, goals and initiatives.
In this report, the terms ‘MCB Group Ltd’ or ‘Group’ refer to the activities of the MCB Group Limited, including all its subsidiaries. On the other hand, the terms ‘MCB Ltd’, ‘MCB’ or ‘Bank’ refer to the Mauritius Commercial Bank Limited i.e. the banking activity of the MCB Group in Mauritius.
There were no significant changes in the organisation’s size, structure, ownership or supply chain during the last financial year. Of note, Group policies are applicable across the whole organisation. Initiatives mentioned in the report mostly cover Mauritian operations though some key performance indicators relate to our global operations.
Where possible, this report has strived to adopt the GRI standards as determined by the Global Reporting Initiative. This report has not been externally assured.
For any questions regarding the content of this document, please contact:
Vanessa Doger de Spéville
Head of Communication
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or
Stéphane Lebon
Project Lead – Sustainability
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PGN:
I think it is highly positive that we have managed to bring our employees together around this theme and that they have actually taken control of the various initiatives launched as part of the programme. The harder part now will be to rally a bigger audience around our sustainability initiative, be they our clients or third parties with whom we interact on a permanent basis. The ‘Lokal is Beautiful’ report and conference were successful because they appealed to a wide public. We now want to launch similarly impactful initiatives. And for that to happen, we are working on a roadmap to guide our actions. We seek to integrate sustainable development to our banking activities as a way to involve our customers. These are obviously long-term goals – to make sustainability not only part and parcel of our business but to make sure it is embedded therein. But more importantly, ‘Success Beyond Numbers’ is the reiteration of our core and historical values. This implies that we have a responsibility towards people, businesses and their prosperity.
ALM:
The outcome was very positive;
it exceeded my own expectations. And
as Pierre Guy said – internally, there
was a genuine alignment between
employees and our corporate
sustainability programme, together
with a keen interest from external
stakeholders. And that is great news
since it is an important project for
the Group. As you know, sustainable
development, digitalisation and
international expansion are the three
strategic thrusts for MCB.
The sustainability programme will
also help us to be more focused in our
approach, which in turn will have a
bigger impact when communicating
on our strategy. This will also give
us a structure that will help us to
execute our planned actions for the
future. The continued success of this programme will depend on our ability
to rally our stakeholders around
important subjects, like with ‘Lokal
is Beautiful’. This will require that we
make proactive choices on initiatives
rather than reacting to what our
customers request from us. This not
only means more visibility but also
that we stand ready to be challenged.
MCB Group has historically favoured
a discreet and neutral approach and
this will have to change because we
will be called upon to express our
viewpoints on several issues, including
sensitive ones.
RG:
I concur; the outcome was very positive and I believe we have surprised our employees as well as the public in general when we came forward with this initiative. I do not think they expected MCB Group to voluntarily open a discussion about the socio-environmental consequences of its activities. By doing so, we have expressed our wish to make sustainability part of our DNA. I would also like to point out that the three pillars supporting our initiative – local economy, preservation of the environment and promotion of culture and of individual and collective well-being– show that the challenges faced by Mauritius are those faced by the rest of the world.
The continued success of this programme will depend on our ability to rally our stakeholders around important subjects, like with ‘Lokal is Beautiful’
PGN:
MCB Group remains primarily a banking group and so it follows that our initiatives need to revolve around financing. This means that we will find ourselves in a situation where we would either need to refuse to grant financing – which is tricky – or perhaps provide more attractive terms to encourage best practices while offering a higher interest rate as a deterrent for some activities. I also think we need to determine a few priorities locally, like the sorting of waste for recycling, and this holds true both in-house or generally in Mauritius.
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ALM:
I agree. The preservation of our environment is a major theme going forward and because we are an island, the impacts, whether negative or positive, are felt more acutely and rapidly. I agree we should focus more on waste recycling and the circular economy and I think that the Group needs to take the lead on issues such as the overuse of pesticides or climate change that leads to beach erosion.
RG:
Definitely; the protection of the
environment and climate are not
only moral emergencies for Mauritius
but they are also vital to the tourism
industry. And yet, such requirements
for an attractive tourism industry are
often neglected, whether by the public
or the authorities. There are obviously
other priorities – like the development
of a prosperous local economy that
promotes best practices because the
younger generations do not believe
in growth at any cost and they are
favourable to responsible and ethical
growth, the ability to trace the origin
of raw materials and the importance
of shorter supply chains… I also think
it is high time that we take a critical
look at the educational system in
Mauritius, to make it more integrated
and inclusive of the person, culture,
historical heritage. I would also like to
add that gender equality is a subject
which is very close to my heart; It also
happens to be a sensitive one, whether
in Mauritius or in the Group. Although
we have improved on the subject
internally, we will further promote the
involvement of more women within
our organisation, which has historically
been characterised by a hierarchical
and seniority driven structure.
PGN:
Banks that decide not to finance some sectors are still the exception rather than the rule but I think that over time, this will change. As far as we are concerned, we would rather lead the way than being followers, and locally we have already moved in this direction. We should however keep the same mind-set at the international level regardless of our relative size with respect to foreign peers. That being said, it is true that we ought to critically assess our portfolio of financing activities in terms of sustainable development, particularly within our Energy and Commodities activities, although it should be highlighted that the latter currently contribute to the socio-economic development of the African continent. And we will have to be in a position to take a stance in the light of this assessment while at the same time launching positive initiatives on issues such as climate and carbon emissions.
ALM:
It is true that there is a real trend that is not only gaining traction but also accelerating. Much of the wealth that has been created by baby boomers will soon be passed on to the next generation of millennials, who will be guided by different values and criteria in in their investment decisions. Therefore, we will have to anticipate how the new generation will look at the financing role of banks in the next 10 to 15 years. And as Pierre Guy rightly says, we will need to take a stand on some of our current financing activities. Because of our relative size, our actions will be felt sooner and whatever has been successfully implemented here can then be replicated elsewhere, be it in Seychelles, the Maldives or Madagascar, or even in Africa through our ‘Bank of Banks’ initiative where we can assist the continent’s banks in having a greater impact. In Mauritius and in our region, I believe that preserving our ocean and its riches will become a major challenge for banks.
RG:
We have recently refused to finance a coal-bagasse power plant and this is a first. What makes the situation more interesting is the fact that this has led to a very enlightening discussion with the promoters on alternatives to coal. So we are very clearly on the right path but we need to be able to make our stand clear on such issues while finding a way to live up to our responsibilities to our clients. It might be of interest to note that we have decided to join the United Nations Environment Programme Finance Initiative (UNEP FI) Principles for Responsible Banking. This will provide us with a structural framework that will enable us to measure impacts so as to better define our future plans of actions going forward.
ALM:
Two years ago, at a World Bank Conference, the founder of Airbnb said that digitalisation helped to connect customers to those that could offer a service, no matter how small they were, hence contributing to the development of communities, societies and economies. There is an untold potential with digitalisation because it encourages the notion of sharing and the creation of ecosystems. What people need is to acquire a house or a car, or plan for their retirement, and digitalisation can help banks to create and integrate a number of ecosystems, by becoming useful to the customer; what matters is not necessarily our products and services but the way we can help the client, whether he is an individual or an entrepreneur. And it can be all done easily and rapidly via an app, for instance. This reinforces our social purpose and that is how sustainability and digitalisation converge. Digitalisation also helps with financial literacy and responsible banking, by bringing more transparency.
PGN:
It is true… and let us not forget that digitalisation also helps us save on resources such as paper. It also allows the younger generation to be even more aware of social issues and to make decisions accordingly, whether it is in the form of boycotting some businesses or favouring others – they have the power to do it.
RG:
As far as I am concerned, sustainability and digitalisation converge. And Pierre Guy is right when he says that when you combine the two, you can target the younger generation. And our ‘JuiceByMCB’ mobile banking service with over 260,000 subscribers is our biggest digital success story; it is testament to the fact that we have ridden the wave. That being said, I think that digitalisation is now mainstream because many companies have had to bridge the gap to remain relevant. For me, digitalisation should be seen as a means to sustainable innovation. In the future, a business will be judged on its ability to integrate sustainability at the heart of its activities.
In the future, a business will be judged on its ability to integrate sustainability at the heart of its activities.
PGN:
There would be no “Group” if it
had not been for Mauritius where we
have had a well-established presence
for 181 years. Our international
activities are very important because
the size of our home market limits
our growth, but our roots are here.
More importantly, Mauritius is our
laboratory. It is here that we develop
our knowledge and build our capacity
and this allows us to reproduce our
success stories elsewhere. Everything
that works here can be reproduced on
other markets whether by us alone or
in partnership with other banks. The
number of big businesses is limited in
Mauritius but the many smaller ones
are as important because they create
jobs and develop the economy.
RG:
‘Lokal is Beautiful’ is but a proof
of our social responsibility and in fact,
it was a big success. We demonstrated
that in cases where we did not have
the required expertise, we could
go abroad and get it and this is
something that is not necessarily
ingrained in local culture. What the
‘Lokal is Beautiful’ report did was to
generate a debate on economic leaks,
disseminate an economic problem to
a greater audience with the resulting
understanding that everybody had a
role to play. People liked that and they
also understood why shorter supply
chains were important, for instance,
or why the work done by ‘Made
in Moris’ mattered. This initiative
coupled with the ‘Lokal is Beautiful’
Scheme showcases the strength of
the MCB brand in the SME sector or
even in what I would call the quasiinformal
sector. On the other hand,
I honestly think it could potentially
be premature to export this scheme
to other shores. Maybe we should
take our time and apply the concept
to another pilot country like the
Seychelles or Madagascar prior to a
full deployment in other countries
where we are present.
ALM:
MCB remains the reference
bank in Mauritius. We have a
material presence here. This confers
responsibility on us and we are aware
that we should adequately shoulder
this responsibility. With a strong
leadership position across segments,
everything we do has an impact
here. We have over one million bank
accounts and this means that at least
one member of every Mauritian family
has a bank account with us. There
are some 125,000 small businesses
in Mauritius i.e. those employing less
than 10 employees, and it is our duty
to accompany the local entrepreneurs
in the development of their activities,
beyond just providing loan facilities.
This imposes on us the need to be
creative by using technology to assist
efficiently the smaller businesses.
We are reaching a situation where we will have to make choices as regards projects that we will or will not finance, or that we would finance at substantially less favourable terms and conditions.
ALM:
I believe that there are a number of areas of compatibility. MCB’s support of the local businesses over the years has contributed to the development of the economy and society, which in turn helped the Bank to grow. There could be issues especially with respect to the exclusion of some activities that would make financing problematic. But this will require a public stand from MCB on those issues and an honest conversation with stakeholders.
RG:
PGN:
Let us not forget that we are currently in a position where we can afford to do it. Let us consequently be the pioneer in this respect rather than wait for another entity to take the lead. We are reaching a situation where we will have to make choices as regards projects that we will or will not finance, or that we would finance at substantially less favourable terms and conditions. The difficulty obviously is to be able to do that without compromising our banking activities. It is our responsibility to accompany this evolution that is in any event inevitable but we need to do so by raising awareness and through education, so that we can all move in the same direction.
© 2019 MCB GROUP #Success Beyond Numbers